Frequently Asked Questions

Orders & Shipping

How can I modify or cancel my order?
Please note that once an order is placed, it enters our processing system immediately to ensure quick delivery. Therefore, we are unable to modify or cancel an order after submission. We recommend reviewing your items carefully before completing your purchase.

What are my shipping options?
We offer various shipping methods to accommodate your needs. The available options and associated costs will be displayed at checkout based on your delivery address and the items in your cart.

How long will it take to receive my order?
Delivery times vary depending on the shipping method selected and the destination. An estimated delivery timeframe will be provided during checkout and in your order confirmation email.

Can I ship to multiple addresses?
Currently, each order can only be shipped to a single address. If you need to send items to different locations, please place separate orders for each shipping address.

Do you ship internationally?
Yes, we deliver to numerous countries worldwide. Shipping costs and delivery times for international orders depend on the destination. Duties and taxes may apply and are the responsibility of the recipient, in accordance with local customs regulations.

Returns & Exchanges

What is your return and exchange policy?
We accept returns and exchanges for items in their original, unworn, and unwashed condition with all tags attached. The return window is 30 days from the date of delivery. Some exclusions may apply, such as for final sale items.

How do I initiate a return or exchange?
You can start the process by visiting our returns portal. Please have your order number and email address ready. Instructions and a prepaid return label will be provided.

How long does it take to process a refund?
Once we receive your returned items at our warehouse, please allow 5-10 business days for inspection and processing. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.

What if my item is damaged or defective?
We are committed to quality. If you receive a damaged or defective item, please contact our customer service team immediately. We will gladly assist you with a replacement or refund.

Products & Care

Where are your products made?
Our collections are thoughtfully designed in France and crafted with care by trusted manufacturing partners around the world, adhering to stringent quality and ethical standards.

What materials are used in your clothing?
We prioritize high-quality, comfortable, and durable fabrics such as soft cottons, luxurious wools, and practical technical materials. Specific fabric compositions are listed on each product’s description page.

How should I care for my items?
To ensure the longevity of your garments, please refer to the care instructions on the label inside each item. We generally recommend gentle washing cycles, low-temperature ironing when needed, and avoiding harsh chemicals.

Are your products suitable for sensitive skin?
Our collections are known for their softness and quality. We select fabrics with care, and many of our items are well-suited for delicate skin. For specific concerns, we recommend checking the material details on the product page.

Website & Account

How do I create an account?
You can create an account during checkout or by visiting the account registration page. Having an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.

I forgot my password. What should I do?
On the login page, click on “Forgot your password?” and enter the email address associated with your account. You will receive an email with instructions to reset your password securely.

How can I subscribe to your newsletter?
You can subscribe by entering your email address in the newsletter signup section at the bottom of our homepage. Stay informed about our latest collections, exclusive offers, and style inspiration.

General

Are your stores’ policies the same as online?
While we strive for consistency, some policies, promotions, or product availability may differ between our online store and physical boutiques. We recommend contacting your local boutique directly for specific information.

Do you have gift cards?
Yes, we offer digital gift cards that can be purchased online and delivered via email. They are a perfect gift for any occasion.

How can I get assistance not covered in these FAQs?
For any other questions or specific concerns, please reach out through our customer service contact form. We are here to help and will respond to your inquiry as soon as possible.